Support information for BurnSprint 1.0
Support
Most BurnSprint problems have a short, reversible fix.
Health data is missing
Open BurnSprint Settings and tap Update burn & weight. In iPhone Settings → Health → Data Access & Devices → BurnSprint, allow Body Mass, Resting Energy, and Active Energy. A day stays unknown until both intake and expenditure exist.
An AI meal draft looks wrong
Edit calories, grams, and macros before confirming, or use manual entry. A draft never changes progress by itself. Try a well-lit photo showing the full portion and any nutrition label.
Restore BurnSprint Plus
Open the Plus screen and choose Restore Purchases. Use the same Apple Account that bought the subscription. StoreKit may take a moment to refresh.
Export or delete data
In Settings → Data, choose CSV export for a user-owned copy. Delete local data removes the ledger and locally saved meal photos from this device. This cannot be undone.
Widget is not refreshing
Open BurnSprint once, confirm the latest entry, then return to the Home Screen. If needed, remove and add the widget again. Widget data comes from the same local App Group.
Contact
Email support@burnsprint.com with the app version, iOS version, language, what you expected, and what happened. Do not email meal photos or HealthKit exports unless support specifically asks for them.